Terms of Sales
The seller is the company SARL La Grande Boutique.
Limited liability partnership with a capital of 200.000 euros.
Headquarters situated at 7 bis rue de la Glacière 13100 Aix-en-Provence, France.
Registered at the commercial register of Paris with the number of matriculation : 487 862 328
French VAT number : FR71 487 862 328
Phone number : +33 (0)4 42 26 30 72
All orders on the website with these general selling terms. Modifications and update could happen. Eligibles conditions are those at the day when a customer place an order. These present conditions are submit under the french law, except opposite imperative legal provisions. Like those from the Rome Convention about the applicable law concerning the contract obligations of the 19th of june 1980.
Present general selling terms (call bellow « CGV ») are valid only on the sells made on the website lagrandeboutique.net (call below the « Website »), on the offered products by La Grande Boutique to the customers with the status of consumers (call bellow the « Client(s) »). And precise the conditions of purchase, payment, delivery and the management of potential return of ordered product by the Clients.
The CGV are disposable fo the Clients on the Website lagrandeboutique.net where they are directly searchable.
The CGV are usable against the Client who declare that he is aware of and agrees by checking the tickbox « I agree with the general selling terms » before the online order process.
La Grande Boutique keep the possibility of modify it CGV however the moment. In the case of modification of CGV, the CGV applicable are those in effect with validation date of the order. The Client must refer to these for each validation of order.
The nullity of a contractual clause doesn’t entrain the nullity of the CGV.
The temporary or permanent non-compliance of one or many clause of the CGV by La Grande Boutique shall not be deemed a walver.
The customer of the Site must be a consumer, physical person and legally capable. The customer must, on first order on the Site, open a customer account and fill out an order form specifying certain mandatory fields so that his order of products can be taken into account by La Grande Boutique..
The information communicated to La Grande Boutique in connection with the opening of its customer account or during each of its orders must be complete, accurate and up to date. The Grande Boutique may, if necessary, ask the customer to confirm - by any means - this information and his identity.
In view of the commercial policy outlined above, La Grande Boutique reserves the right to refuse orders from subjects that differ from the "Consumer" or orders not in accordance with its commercial policy.
PRODUCTS AND BOUTIQUES
The boutiques : La Grande Boutique and Carlotta boutiques
lagrandeboutique.net is an online shopping site with a network of Boutiques La Grande Boutique and Carlotta multi-brand boutiques, thus offering you a select selection of apparel items, fashion accessories, jewelry and perfumes.
Each store has an individual and distinct offer, La Grande Boutique offers products from emerging designers to well-known and luxurious brands..
Onlagrandeboutique.net are exclusively put on sale products of first quality. Distributed brands are carefully selected for their rigorous quality control.
lagrandeboutique.net does not sell used, defective or substandard products to the standards offered on the market.
The essential characteristics of the products are presented on lagrandeboutique.net inside each of the product cards. The products sold are photographed and described in the most accurate and accurate way possible. Errors or omissions are possible. Also, depending on the web browser or screen used, the colors of the items may not match the actual colors.
The products sold are those that are described and visible on the site. Product offers are valid within the limit of available stocks and we reserve the right to modify these offers at the beginning of each week. Any depleted product will be reported. However the availability and delivery of a product are only guaranteed by sending by mail a confirmation email of your order.
Some items sold on the site have already been offered for sale in the shops La Grande Boutique and Carlotta boutiques. They are therefore sometimes labeled accordingly.
HOW TO FIND YOUR PRODUCT ?
Onlagrandeboutique.net you have several ways to do your shopping. The easiest way is to use the pull-down menu bar at the top of the page, to have a link to News, Categories, Designers.
PLACE AN ORDER
The order taking on the Site is subject to compliance with the procedure set up by La Grande Boutique in the form of a succession of different screen pages indicating the steps that the customer must imperatively follow to validate his order.
The customer will have the possibility, before definitively validating his order, to verify the detail of his order and its total price, and to correct any errors, before confirming the latter to express acceptance
CHECKING THE ORDER
will also be entitled to refuse any order made by a customer with whom there is a dispute relating to the payment of an earlier order as well as any order not in conformity with the present general conditions of sales.
In these cases, La Grande Boutique will inform the customer by telephone or by e-mail. If the customer does not proceed to La Grande Boutique to correct errors or contrary to these general conditions of sale, La Grande Boutique reserves the right not to process the order.
When you find an item you want to buy, select your size (There is also a Sizing Guide link for each item) and the quantity you want. Then click the "ADD TO BASKET" button. You can continue shopping and add more items to your cart, or you can click on "PAYMENT" to finalize your order at the top of the page on the right.
Payment is fast and simple. No matter how many items you have in your shopping cart or the number of shops they come from, you will only have one payment to make. We ship worldwide through UPS. We all accept credit and debit cards as well as PayPal, simply select your payment method, fill in the details and click on "PASS THE ORDER / MAKE PAYMENT".
Once you have placed your order, you will receive a confirmation email acknowledging receipt of your order and starting the validation process. Your order will be sent directly to you from the shop where you bought the product.
Start by making your selection by browsing the site or using our advanced search mode if you know what you are looking for.
Click on the images to go to the pages held, then to the product pages to see the detail of each product. Add the items to your cart after selecting the size and quantity by clicking on. « Add to Cart ».
Then check the nature of the items added to your cart.
To delete an item, click the appropriate cross and to change the number of items, change the quantity, and then press the refresh button.
You can then finalize your order or choose to continue shopping.
To conclude the contract of purchase of one or more products on lagrandeboutique.net,you must fill out the order form proposed by the site following the relative instructions.
The order form contains a summary of the General Conditions of Sale, but also information on the essential characteristics of each of the products ordered and the price referring to them (including applicable taxes), the means of payment you Will be able to use to purchase each product and the terms of delivery of the products purchased, shipping and delivery costs, conditions for the exercise of your right of return, and finally terms and deadlines for returning purchased products.
The contract is concluded when La Grande Boutique receives, by telematic means, your order form and once the accuracy of the data relating to the order has been verified.
Before proceeding to the purchase of the products by the transmission of the order form, you will be asked to carefully read the General Conditions of Sale.
The order form will be archived in our database for the time required to ship orders and according to legal deadlines. You will be able to access your order form, under the heading "My account / My orders".
Before sending the order form, you will also be asked to detect and correct any data entry errors.
Once the contract is concluded, La Grande Boutique will take charge of your order.
In the event that the products presented on lagrandeboutique.net are no longer available or for sale at the time of your last access to the site or the sending of the order form, La Grande Boutique must inform you promptly and in any case, Before thirty working days from the day following your order, the possible unavailability of the products ordered. In the event of transfer of the order form and payment of the price, La Grande Boutique will make the necessary to reimburse the amount you have advanced.
With the telematic transmission of the order form, you accept the General Conditions of Sale and you undertake to observe, in the relations with La Grande Boutique, these conditions. If you do not agree with some of the terms stated in the Terms and Conditions, please do not transfer your order form to purchase products on lagrandeboutique.net and contact one of our Customer Relations on +33 (0) 4 42 26 30 72.
MODIFICATION OR CANCELLATION OF ORDER
The orders are not subject to change due to the immediate execution of these orders and for technical reasons.
In the event of a malfunction of the site affecting the orders, the display of prices or transactions, or a stock shortage concerning the products ordered, La Grande Boutique will be able to cancel the online orders placed By customers. He informed the customer by email or phone to let them know the cause of the cancellation of the orders placed.
PRICES AND METHODS OF PAYMENT
The prices displayed on the Site are indicated in Euros (for France and countries belonging to the European Union). For all countries the invoiced products include all taxes (VAT included), excluding delivery costs. The prices invoiced to the customer are those in effect at the date of the order.
For customers residing outside the territory of the European Union and in the Dom Tom, it is specified that the prices displayed on the Site will be invoiced free of customs taxes and excluding delivery charges. We ship orders with import fees to be paid. This means that import fees are not included in the prices indicated on line and on the product sheets. The customer will pay the freight forwarder when importing the product or later the total amount of the customs duties and fees, import taxes applicable in the country where delivery is requested.
The payment of these expenses, which may be necessary for the entry of the products ordered in the delivery territory, are not the responsibility of La Grande Boutique.
Payment is made by credit card.
The customer must be the holder of the bank card used. It accesses a dedicated area provided by a banking establishment, which ensures the security and registration of the payment order.
The customer is informed that, in order to combat Internet fraud, a check will be carried out at the relevant banking institutions and organizations.
In the event that for any reason (opposition, refusal of the issuing center ...), the debit of sums owed by the customer would prove impossible, the order will not be registered by La Grande Boutique.
When you place an order, you receive an email confirming receipt. Once verified the details of your order and payment and it is approved for shipping, we send you an email to inform you.
In the event of a problem while processing your order, we will send you an email to inform you and possibly ask you for more details.
All items are shipped from our boutiques to La Grande Boutique and Carlotta boutiques.
You will receive updates by email about the evolution of your order and its delivery. You can also check its status from your account and see all the steps. On UPS, you can also track your shipments with the tracking number you received by email.
Delivery times vary depending on the service chosen at the time of payment and according to the delivery area, please consult our shipping section for more information. Please note that lagrandeboutique.net can not be held responsible for any delayed orders for reasons of delayed clearance or payment transactions.
Please note that if you do not receive your order, you have 30 days after the date of sending to contact us. Beyond this period of 30 days, we can not guarantee a refund.
The customer is solely responsible for a defect of delivery due to a lack of indication when placing the order.
The customer can choose either:
• delivery by Colissimo with insurance
• the withdrawal in shop without delivery costs.
The package shall be delivered according to the method of shipment chosen by the Customer and shall be delivered to the addressee indicated in the ordering procedure, against signature of a delivery note (depending on the method of delivery).
It is the Customer's responsibility to ensure the external appearance of the packaging and to note on the delivery note any damage visible on the packaging.
We deliver worldwide through Colissimo, between 9 am and 5 pm, from Monday to Friday. Please note that not all services are available in all countries. The shipping costs are indicated at the time of your order.
Delivery times vary depending on the delivery method chosen:
For France :
48H-72H if you order before noon *
For most destinations in Europe: delivery within 4-5 days *
For the rest of the world: delivery in 7-8 days *
* The delivery times indicated are indicative only and are based on the time of shipment of your package. La Grande Boutique declines any responsibility for any delays caused by the customs clearance process or late payments.
It is specified that any change of delivery address made by the Customer after the registration of the order can lead to an extension of the delivery time.nbsp;
La Grande Boutique and the carriers are separate and independent entities, La Grande Boutique can not be held responsible for any delay in delivery attributable to Colissimo.
In the event of the buyer's finding of an infringement or damage to his parcel, He has three days to notify the seller.
It is the buyer's responsibility to determine whether his package has been broken or damaged. We advise you to always check the contents of the package in the presence of the carrier, in order to check the condition of the articles even if your package does not show traces of deterioration. If they have been damaged or stolen, you must refuse the parcel and note a reserve on the delivery note (parcel refused because opened or damaged).The responsibility of lagrandeboutique.net can not be engaged if the buyer has not issued a reservation.
To obtain the refund or the exchange of the articles (within the limits of available stocks), the buyer must inform us of any problem found by sending us a message via the heading "Contact".It must state in detail the problem found (eg damaged parcel, already opened, ...). The buyer may be asked to provide a photo of the damage by mail.
In the event of non-delivery of the parcel by the Post, the buyer will have to notify lagrandeboutique.net via la rubrique « Contact ». via the heading "Contact". We will initiate a survey of the services concerned. An email stating that an inquiry is open will be sent to you. The carrier's definitive response times vary from 2 to 4 weeks. If the parcel is found, it will be sent to the customer in the usual way. If the package is declared lost and there is no more stock available to ensure a second shipment, the order will be refunded as soon as possible.
CANCELLATION, RIGHT OF WITHDRAWAL AND RETURN TERMS
La Grande Boutique accepts cancellations, for any reason, before your order has been processed by the shop. After that, you can no longer cancel your order, but you can return the products if you wish. If you have not yet received an email confirming that your order has been processed, you can cancel it here.
You can also contact our Customer Service by using the contact form below or call our Customer Service Department on +33 (0) 4 42 26 30 72 (Available from Tuesday to Friday from 10am to 6pm).
Right to retract :
The customer has a right of withdrawal which he can exercise, without having to justify reasons, within fourteen (14) clear days from the receipt of the products ordered.
When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended to the next business day.
To simplify the exercise of the right of retraction, La Grande Boutique asks customers to prevent it by any means. On this occasion, the customer can specify if he wants a refund or in special cases a credit.
The customer will also be able to contact customer service by e-mail: [email protected] or by phone at +33 (0) 4 42 26 30 72 for further information.
The products must be returned in perfect condition, complete (accessories, instructions, warranty ...) accompanied by the invoice and a word of explanation recalling the details of the customer and his desire to receive a refund or credit, Address:
7 bis, rue de la Glacière
13100 Aix en provence
The shipping costs related to the return of the products remain the responsibility of the customer unless the product received is not conforming or shows a defect of manufacture.
Any customs costs related to the return of a product from a foreign country are also the responsibility of the customer.
La Grande Boutique strongly advises its customers to return products by Colissimo, Letter Max or UPS. The customer also has the option of choosing the carrier of his choice. On the other hand, the costs of return and the related risks are the responsibility of the customer. It is therefore recommended that proof be provided of this return, which presupposes that the products are returned with parcel tracking or by any other means giving a certain date.
The right of withdrawal - in addition to the deadlines and the modalities described in the preceding paragraphs - shall be deemed to be applied correctly if the following conditions are fully complied with:
-You have 14 days to send your return, according receipt of your order, after this period we can not guarantee a refund;
-We invite you to inform us by e-mail or by telephone your request of return.
-Once your return parcel has been received by our services and it complies with our return policy, we will refund you via your original means of payment;
- We advise you to carefully check the products received before disposing of the original labels and packaging;
- Clothing must be returned unworn, unwashed, undamaged and with their original labels. The shoes and accessories must be returned in and with their original boxes and inside a package;
-If the product has been delivered with a security label it must remain attached. If the label is detached, the returned product does not comply with our return policy and will not be refunded;
- The perfumes and candles devoid of their cellophane are neither refunded nor exchanged;
-The hosiery must be returned in its unopened package and the lingerie must be tried over your own lingerie;
-We recommend returning the products in their original packaging in order to ensure the necessary protection during transport;
- Returned products are reimbursed excluding original shipping costs;
-We do not accept returns of earrings (precious jewelry or fantasy) or returns of any precious jewelry.
In addition to the cash collected for the purchase of the products, La Grande Boutique will return to you the shipping costs for the delivery of the products purchased, only if the return of the products is due to a reason attributable to La Grande Boutique, for example if The products do not possess the essential characteristics promised, exhibit manufacturing defects or if there are errors in the delivery of these. In the latter case, you can inform us by e-mail or telephone.
In the event that the terms and conditions for exercising the right of renunciation have not been respected, as above, you will not be entitled to reimbursement of the sums already paid to La Grande Boutique. However, you will be able to obtain, at your expense, your products, in the condition in which they were returned to La Grande Boutique. Otherwise, La Grande Boutique may withhold the proceeds, in addition to the sums already paid for their acquisition.
Once your return has been received by the shop and it complies with our return policy, we will refund you via your original payment method. Refunds can take up to 14 days depending on your bank. Returned products are reimbursed excluding original shipping costs and return shipping costs (charged to the customer
Deadlines and arrangements for Trades and refunds
If you wish to refund an item, you will first need to send it back, following the return procedure above. You can then place your new order.
If the right of withdrawal is exercised in accordance with the terms and conditions set out above, La Grande Boutique will take all necessary measures to reimburse any sums already received for the purchase of the products within fourteen (14) days after receipt and verification of the The state of the products.
Should there be no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for the purchase, the reimbursement of the sum, in case of exercise of the right of Renunciation, will be carried out by La Grande Boutique, in all cases, towards the person who made the payment.
The refund will be on the same medium as that used when purchasing the products by credit card.
Apart from any commercial guarantee that may be granted by La Grande Boutique to the Customer, all the products supplied by La Grande Boutique benefit from the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-13 of the Consumer Code And the legal guarantee of hidden defects provided for in articles 1641 to 1648 of the Civil Code.
Under these guarantees, La Grande Boutique agrees, at the Customer's option, to refund or exchange the defective products or not corresponding to its order.
Articles L. 211-4, L. 211-5, L.211-7, L. 211-12 et L.212-13 Of the Consumer Code relating to the legal guarantee of conformity:
• Article L211-4 Of the Consumer Code :
«The seller is obliged to deliver goods in conformity with the contract and is liable for defects of conformity existing on issue.
It also answers to the defects of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to it by the contract or was carried out under its responsibility. »
• Article L211-5 Of the Consumer Code :
« To comply with the contract, the property must:
1° Be fit for the usual expected use of a similar good and, where applicable:
- Correspond to the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or a model;
- Present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and that the latter has accepted».
• Article L211-7 Of the Consumer Code :
« Any defects in conformity which appear within a period of six months from the date of issue of the goods shall be presumed to exist at the time of issue, unless proven otherwise.
The seller may combat this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked ». .
• Article L211-12 Of the Consumer Code :
« The action resulting from the lack of conformity is prescribed by two years from the delivery of the property. »
• Article L211-13 Of the Consumer Code :
« The provisions of this section do not deprive the buyer of the right to exercise the right resulting from the defects that are prohibited by Articles 1641 to 1649 of the Civil Code or any other contractual or extracontractual action recognized by the law».
Articles 1641 et 1648, Paragraph 1 of the Civil Code relating to the legal guarantee of hidden defects :
Article 1641 Of the Civil Code :
« The seller shall be liable for the hidden defects in the goods sold which render them unsuitable for the purpose for which they are intended, or which so diminish the use which the buyer has not acquired, or Would have given a lesser price if he had known them.»
Article 1648, alinéa first Of the Civil Code
« The action resulting from the defects must be brought by the purchaser within two years from the discovery of the defect. »
To benefit from the warranty, the Customer must contact the Customer Service of La Grande Boutique by following the following steps:
1. Obtain the order number and the reference of the article concerned (this information is indicated on your purchase invoice);
2. Send the request to the Customer Service of La Grande Boutique by e-mail to the following address : [email protected]
In order to ensure a prompt and quality processing of the warranty claim, the Customer will specify his contact details, order number and the reference of the article concerned and detail the problem encountered and, to the extent possible, Mail a photograph of the defect of the product.
All our products benefit :
- Of the legal guarantee of conformity
- Of the legal guarantee of hidden defects.
In order to benefit from the product warranty, it is imperative that you keep the purchase invoice for the product.
The contractual guarantees do not cover :
- Abnormal or non-conforming use of the products. We invite you to consult carefully the maintenance advice,
- The defects and their consequences relating to the use not in conformity with the use for which the product is intended,
- The defects and their consequences related to any external cause.
In any case, lagrandeboutique.net can not be held responsible in case of refusal of the manufacturer / brand of the product purchased, to apply its guarantee for the reasons mentioned above.
Intellectual Property, Software and Content
We are the owners or owners of all intellectual property rights of the Site and its contents (such as text, graphics, logos, icons, images, audio recordings, digital downloads, data compilation and software including presentation and The compilation of these) ("Content"). The rights of the Site and the Content are protected by international copyright law, as well as by any national copyright law and database law. All rights are reserved.
You may not systematically extract and / or reuse portions of the Site or Content. In particular, you may not use data processing, robots, or other methods of retrieval and collection of data to extract (either one or more times) and reuse substantial portions of the Site (For example: our prices or listings of products).
All persons (including their names and images), third-party trademarks and images of products belonging to third parties, services and / or addresses displayed on the Site are in no way associated with, Or affiliated with us. All copyrights / trademarks displayed on the Site belong to the holders of these rights.
La Grande Boutique can not be held liable in the event of non-fulfillment or improper performance of the contract due either to the fact of the Customer, to the unpredictable and insurmountable fact of a third party to the contract or to a force majeure.
The responsibility of lagrandeboutique.net can not be engaged for all the inconveniences and damages inherent to the use of the Internet network (rupture of the service, outside intrusion, computer viruses, ...).
We may update or change the Site or its content at any time but we are under no obligation to do so. Please note that this means that any content on the Site may lapse at any given time. The content of the Site is provided for information purposes only. It is not intended to be a substitute for advice to which you should rely. We make no representations, warranties or assurances, express or implied, that the Site, or its contents, is accurate, exhaustive, up-to-date, or free from any error or omission. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other express or implied conditions that may apply to the Site or its content.
We shall not be liable to you or to any user for any loss or damage suffered, whether by contract, tort (including negligence), resulting from a breach of an obligation under the law , Or otherwise, arising out of or related to: (i) use of, or inability to use, the Site; Or (ii) use or reliance on any Content displayed on the Site.
Please note that we make the Site available only for home or personal use and therefore we are not liable to you in the event of loss of profits, loss of business, interruption of operation, Or loss of profit.
We will not be liable for any damage or injury caused by a virus, Distributed Denial of Service Attack, or other technologically harmful material that could damage your computer equipment, computer programs, data or other materials of your own Arising out of your use of the Site or your downloading of content from the Site, or from any linked websites.
Dispute Resolution and Applicable Law
Sales made to La Grande Boutique via the websitewww.lagrandeboutique.net are subject to French law.
For all disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, consequences and consequences, shall be submitted to the competent court in accordance with the rules of jurisdiction of the ordinary law.
Other important information
Autonomy of the contractual provisions - Each section and paragraph of these General Conditions is autonomous. If a court or competent authority decides that one of them is unlawful or unenforceable, the remaining paragraphs and sections shall remain in full force and effect.
Waiver - If you violate these Terms and Conditions and do not act, or do not act, this does not mean that we renounce our rights against you and we will always be entitled to act. If we refuse to sue you, we will only do so in writing (a waiver signed by one of our officers), and that does not mean that we will automatically waive your future breach.
For any information or question about our GTC, our customer service is at your disposal :
- Through the Contact section.
- By phone: +33 (0)4 42 26 30 72
The website LAGRANDEBOUTIQUE.NET published by the LGB and CARLOTTA SARL, is located at 7 bis rue de la Glaciere -13100 Aix-en-Provence, France, immatriculée au RCS d’Aix-en-Provence sous le numéro 487 862 328
N° de VAT FR71487862328
Phone: + 33 (0)4 42 26 30 72
The director edition of the WebSite is : Carole Delbeck: Carole Delbeck
Operation and management of the site: boeki.fr
The Hosting of the Site is provided by Fast Mage.
This site has been the subject of a declaration to the National Commission of Informatics and Civil Liberties (CNIL).
The entire site is under French and international legislation on copyright and intellectual property. All rights of reproduction are reserved, including for iconographic and photographic documents.