Delivery and return service of La Grande Boutique

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Every order is prepared with the utmost care!

All orders placed before 12:00 pm, Monday to Friday, are shipped the next day (excluding the period of Sales or Private Sales).

Shipping & Delivery

The shipping costs will be indicated when ordering according to the country of destination.

The delivery costs are :

• 10€ For France, Monaco and Andorre.

• 15€ For the following countries: Estonia, Spain, Germany, Italy, Portugal, United Kingdom, Belgium, Switzerland, Poland, Austria, Finland, Norway, The netherland, Denmark, Irland, Sweden, Luxembourg, Romania, Bulgaria, Hongria, Lithuania , Latvia, Czech Republic, Slovakia, Slovenia

• 25€ For the following countries : ,Greece, Cyprus, Malta, Croatia, Algeria, Morocco, Tunisia, Reunion Island.

•Deliveries are free of charge over 300 € excluding Private Sales and Sales.

• For any delivery request on another country, you can contact us directly by mail.

Shipping rates and delivery times vary depending on the service chosen at the time of payment and according to the delivery area. Please note that La Grande Boutique can not be held liable for any delayed orders for reasons of delayed clearance or payment transactions.

How do I pay for my order?

The payment of your order on our site can be done by credit card (visa, mastercard, maestro and american express) The site lagrandeboutique.net does not allow the payments in several times.

Make a return or ask for a refund.

Please note that if you do not receive your order, you have 30 days after the date of sending to contact us. Beyond this period of 30 days, we can not guarantee a refund.

The client is solely responsible for a defect of delivery due to a lack of indication when placing the order.

If you wish to return one or more items, you have 15 days to be reimbursed.

How to make a return, an exchange?

For any return, you have a deadline of 15 clear days from the reception of the products ordered. The products must be returned in perfect condition, complete (accessories, instructions, warranty ...) accompanied by the invoice and a word of explanation recalling the details of the customer and his desire to receive a refund or credit, Address:

 

La Grande Boutique

7 bis, rue de la Glacière

13100 Aix-en-Provence

 

The shipping costs related to the return of the products remain the responsibility of the customer unless the product received is not conforming or shows a defect of manufacture.

Any customs costs related to the return of a product from a foreign country are also the responsibility of the customer.